Help centre
Straight answers about how ChifCash works.
Start with the common questions below. For account-specific help, contact support without sharing your password or one-time codes.
Who can apply?+
An employee needs an account, approved identity verification, one verified current employment record and an active product approved for that organisation.
How is the service fee handled?+
The fee is calculated from the approved principal and deducted once from the payout. It is not added to the repayment schedule again.
What if my employer deducts less than expected?+
The employer reports the exact amount for your line. Any short amount remains visible and follow-up can continue through payroll or borrower self-payment.
Can I pay early?+
Yes. When enabled for your active loan, request a current repayment or settlement quote before initiating payment.
Can I work offline?+
You can review saved information and keep editing device-local form drafts. Uploads, submissions and money-moving actions wait for a connection.
Why are documents required?+
Identity and employment documents help ChifCash verify the applicant and the payroll relationship. The app explains the exact requirement at the relevant step.
Still need help?
Tell us whether you are an employee or employer so your request reaches the right team.